Refund policy

Right of withdrawal
Pursuant to Legislative Decree 206/05, the customer can exercise the right of withdrawal by returning the product received and obtaining a refund of the price paid.
The customer who for any reason is not satisfied with the purchase made has the right to withdraw from the stipulated contract without any penalty and without specifying the reason within 8 days of receipt of the product.
Within the same term, the customer may also report any defects in the product that make it unsuitable for the use for which it is intended, consequently requesting its replacement or return.
The right of withdrawal is exercised by sending a written communication by registered letter with acknowledgment of receipt or by email to within the deadline. The return instructions will follow. Returns that are not agreed upon are not accepted.
The hair system must in any case be returned within 10 days of receiving it at the expense of the customer and in the state in which it was received, therefore without the base or hair being cut or the lace or film removed. excess if present. It can and must instead be washed immediately to check for any hair loss, as indicated in the previous point.
Any other different and subsequent operation to which the customer intends to submit the product on his own initiative (such as, by way of example but not limited to, the discoloration of the knots, the coloring or bleaching of the hair, perms or platings, etc.) prevents the return, which cannot therefore be accepted.
The New Hair System therefore reserves the right to examine and possibly reject unsuitable returns, as indicated above.
The return made correctly within the terms and in the manner indicated above will result in the refund of the amount paid by the customer within 30 days following the receipt of the goods by the New Hair System.
In the event that the customer opts for the replacement of the goods received, the shipping costs of the new product will be at his expense.